The premier event 
for customer experience leaders 

11 November, 2019 in Sydney

Join 100 customer experience leaders in at King’s Wharf in Sydney. A day full of of education, community, and perfectly planned social time. 

Learn from your industry peers about trends in CX, hear thoughtful advice on growing and scaling teams, and get insight into how legacy brands are evolving their customer support solutions. We carefully plan our agenda to include lots of curated social time as well, so you’ll be able to meet new contacts and build lasting, genuine relationships.

Most of our attendees are Customer Support Managers, Directors of CX, Heads of Support, Customer Advocates, and even QA and Documentation Specialists. You’ll be in good company all weekend!

Learn from your peers

ElevateCX is the premier event for customer support and customer experience professionals. There’s more to customer support than just answering an email really fast, and ElevateCX is where people who take customer experience seriously can find deep, engaging education that they can use to train their teams. Our attendees are customer support agents, managers, team leads, and others who are on the front lines of customer experience each day.

Cultivate your network

Not only do we bring experts to the stage to teach and train, we’ve always focused on building a rewarding community for our attendees. Most of our audience has been to 3 or more of our events, and many past speakers return again as attendees and develop lasting relationships. We carefully plan a lot of social time so you can meet speakers, network a bit, or go take a nap without missing a good talk. (We’ve thought about everything!)

Meet Our First Round of Amazing Speakers

We’re intentional about our talks and what topics we bring to the stage. All our speakers have experience in scaling support teams, handling outages and other PR nightmares, hiring and managing the best people to grow a healthy culture with, and even people who have experience with corporate KPI’s and building global support systems from scratch.

MATHEW PATTERSON

Customer Evangelist

“Support as a Growth Engine”

SARAH HATTER

CX Consultant & Author

“Wins and Fails in CX Practices”

SAMANTHA RAPHAEL

Tier 1 Support Manager (APAC + AMER-West)

“All-Day Activewear — Managing A Remote Team”

RICHARD MYERS

Vice President of Customer Support & Success

“What is Customer Success Anyway?”

SUMANA SRIKANTHAN

Customer Engagement Specialist

“A Future-Proof Plan For Organizing & Updating Your Knowledgebase”

KEVIN WILKINS

CX Practice Lead

“Rock Star Research: How Winning 3 ARIA Awards Made Me Understand The Value of Exceptional Research, Insights and Storytelling”

APRILL ALLEN

Knowledge Management Analyst & Consultant

“The 5 Keys to Kickass Self-Service”

LEEEEE MATOS

Support Team Lead
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Our speakers and attendees come from remarkable companies

When you attend ElevateCX, you become part of a growing community of CX leaders – there’s no CEOs or VP’s in suits talking cost centers and valuations. Our attendees focus on the human element of supporting customers, building sustainable teams, and fostering healthy company culture.

What to expect at ElevateCX

We started hosting Elevate events in 2012 to meet the immediate need for education and career development for customer support teams. Since then, we’ve produced 27 events in 22 cities and now 3 countries! We’ve showcased over 250 speakers on stage from companies like Google, Atlassian, Microsoft, Slack, and Buzzfeed, as well as smaller software companies and universities.

Actionable Advice

Talks are curated to bring actionable takeaways for every attendee, no matter their job title. Most attendees are on the front lines of customer support, as support agents, managers or team leads. We choose talks that will help current leaders and raise up new leaders through actionable education.  learn more

Intimate Audience

We keep our events small so we can build a lasting community for outreach and networking. After experimenting with audience size up to 650 people, we’ve found our speakers and attendees get the most out of smaller events. Only 100 seats will be sold for our Sydney event, and we program a good amount of social time into the schedule.

Short & Sweet Talks

All talks are TED-style, 15 minutes or less. We don’t waste time on panels or Q&A, but all speakers are available for direct conversations in our private attendee Slack channel.

Thoughtful Sponsors

We’re picky about who we choose to partner with, and make sure they all create useful tools for support teams. We create long-lasting relationships with our sponsors so we can vouch for each and every one of them.  learn more

You’re In Good Company

Most of our attendees have attended 3 or more Elevate events in the past 5 years. We have a 65% company return rate and an 80% attendee return rate each year!

“Elevate is by far the best and most actionable support conference you’ll go to.”

Michael Labrecque-Jessen
Trello

“From the opportunity to network with a phenomenal community to learning how to be more effective as a team, each part of the conference provided the fuel needed to be better in my role.”

Celina Zamora-Torres
Atlassian

“Elevate was truly one of the best conferences I have ever attended. Each talk was more beneficial than the next, and was inspiring to companies from big to small.”

Alexandra Sofen
Google

“Elevate continues to be the only conference that’s worth my support team’s precious time. The topics covered by the speakers have served as my roadmap for how to scale support during periods of rapid growth for our company.”

Max Swagler
Interfolio

“A fantastic conference for anyone who works with customers. Each time, I leave feeling inspired and excited about my job.”

Whitney Puidokas,
lose it!

“Blown away by the quality of the speakers, event, food, setting — everything! Just the perfect scale to keep things intimate and fun!”

Colin Wilkinson
etsy

Get Your Tickets

Earlybird Ticket

$ 175  / each

  • A single ticket includes access to all talks and meals and our closing happy hour.
Buy Single Ticket

Earlybird Group Ticket

$ 150  / each

  • A discount for buying 3 or more single tickets. Includes access to all talks, meals and our closing happy hour.
Buy Group Ticket

Sydney, NSW

We’re bringing ElevateCX to Sydney for the first time! After hosting Elevate in 22 cities and 2 countries, it’s only natural to bring our event to the rapidly growing heart of CX ops in the APAC region.

Bring your CX team and learn from your peers about trends in CX and take home actionable advice you can implement in your own CX process.

All Hands Brewing House

22 The Promenade, Sydney CBD

Doors open at 9am, talks kick off at 10am. We’ll run program until lunch, then pick up talks again until around 4pm. Later that afternoon we’ll have a happy hour for people to chat and mingle with speakers and sponsors.

Meet Our Sponsors

Our events are generously supported by close sponsorships with amazing companies. We are very picky about who we choose to partner with, so if you’re interested in sponsoring please get in touch.

Say Hello

You can also reach out to us on twitter @elevatecx, or email Sarah, sh@elevatecx.co!

Read our Code of Conduct.  We take it seriously.