The premier event 
for customer experience leaders 

11 November, 2019 in Sydney

ElevateCX brings together 150 customer experience leaders twice a year for events full of education, community, and perfectly planned social time. 

Our attendees are Customer Support Managers, Directors of CX, Heads of Support, Customer Advocates, and even QA and Documentation Specialists. You’ll be in good company all weekend! Our attendees are leaders in their field and are seeking education and direction from their peers. They are also always seeking new tools to use with their team long-term. The typical attendee is a 3+ year veteran of support teams and works in CX at a high growth company. We have an 85% return rate per company per year, meaning companies send their entire team in increments to each event we host. 

Elevate Sponsors are a big part of our event

Our audience is loyal, education-driven, and excited to learn new techniques for customer experience and customer support. We make a big deal out of our sponsors so we can ensure they get the attention they need from our attendees, and so they can start building long-term relationships with their new customers. We only partner with companies who we can rely on to create products our attendees can use to improve their jobs. This is your time to shine, not just sell! 

You are an essential to our commuinity

It’s very easy to show up at a trade show, stand around in a booth, collect some business cards and call it a day. But that’s not what Elevate is about. At this event, you’ll be an integral part of a very focused and passionate community, and we want you to be present, engaged, and relational.

We encourage all our sponsors to really take adantage of our social time, to be creative with their tables and swag, and to reach out to our attendees in advance to get the converstation started. Want to host our concierge booth? Sure thing! Want to bring donuts or coffee or puppies? Why not! Want to host a banging offsite karaoke party? Go for it!

Say No to business suits, Yes to yoga pants

Elevate brings way more than just talks, we are a full service community. We know that CX teams are under-served, under-recognized, and under-funded, so we make sure they are seen, heard, respected, built up, empowered, and (most importantly) that they have fun during the conference. Yes, you can event sponsor our yoga mornings, or our guided meditation session, or a workshop on creating an incident communication plan for support teams, or a VIP bottomless brunch!

Sponsorship Packages Spring & Fall 2019

Our Spring 2019 event will be held in Denver, CO. We’re actively planning our Fall 2019 event, with options to host it in Nashville, Philadelphia, or Sydney, AUS. (Hello, APAC!)

Denver Silver  Spring 2019

$5k

Your logo on our website and all promo materials and emails – Two tickets to the event for your representatives   – A customized discount code for you to share with customers & coworkers

     SOLD OUT

Denver Gold Spring 2019

$10k, Everything from Silver Plus:

 – Table space in our main room throughout the event  – A discount code for you to purchase customer tickets at cost  – Brief time on stage to talk about your product (5 min, not a full talk)  – Access to a list of companies attending

Denver Platinum Spring 2019

$15k, Everything from Gold Plus:

– Consideration for a speaking slot for your company reps or for one of your customers  – Option to host an off-site, afterparty, or day-after adventure  – Access to full attendee list

     SOLD OUT

TBD Silver Fall 2019

$7500k

Your logo on our website and all promo materials and emails – Two tickets to the event for your representatives – Discount codes for you to share with customers & coworkers and to purchase customer tickets at cost – Brief time on stage to talk about your product (5 min, not a full talk)  – Access to a list of companies attending

TBD Gold Fall 2019

$10k, Everything from Silver Plus:

– Consideration for a speaking slot for your company rep or for one of your customers – Option to host our off-site, afterparty, or day-after adventure – Access to full attendee list

Meet Our Amazing 2019 Speakers

We’re intentional about our talks and what topics we bring to the stage. All our speakers have experience in scaling support teams, handling outages and other PR nightmares, hiring and managing the best people to grow a healthy culture with, and even people who have experience with corporate KPI’s and building global support systems from scratch.

MERCER SMITH

JON McCARTIE

ANTONIO KING

KENDALL BURKE

SID MATHUR

MUKESH BEHER

MICHAEL LABRECQUE-JESSEN

ANCA GREVE

YAEL MCCUE

ALEX ARMSTEAD

SHANNON WINTER

JAKE BARTLETT

HEATHER PASTORIUS

SHAUN VANWEELDEN

STEFAN PINTARIC

MEGAN WRIGHT

SUNEET BHATT

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Our speakers and attendees come from incredible companies

When you attend ElevateCX, you become part of a growing community of CX leaders – there’s no CEOs or VP’s in suits talking cost centers and valuations. Our attendees focus on the human element of supporting customers, building sustainable teams, and fostering healthy company culture.

Learn from your peers

ElevateCX is the premier event for customer support and customer experience professionals. There’s more to customer support than just answering an email really fast, and ElevateCX is where people who take customer experience seriously can find deep, engaging education that they can use to train their teams. Our attendees are customer support agents, managers, team leads, and others who are on the front lines of customer experience each day.

Cultivate your network

Not only do we bring experts to the stage to teach and train, we’ve always focused on building a rewarding community for our attendees. Most of our audience has been to 3 or more of our events, and many past speakers return again as attendees and develop lasting relationships. We carefully plan a lot of social time so you can meet speakers, network a bit, or go take a nap without missing a good talk. (We’ve thought about everything!)

What to expect at ElevateCX

We started hosting Elevate events in 2012 to meet the immediate need for education and career development for customer support teams. Since then, we’ve produced 22 events in San Francisco, New York, Chicago, London, Portland, Philadelphia, and Palm Springs, CA. We’ve showcased over 250 speakers on stage from companies like Google, Atlassian, Etsy, Medium, and Buzzfeed, as well as smaller software companies and universities.

Actionable Advice

Talks are curated to bring actionable takeaways for every attendee, no matter their job title. Most attendees are on the front lines of customer support, as support agents, managers or team leads. We choose talks that will help current leaders and raise up new leaders through actionable education.  learn more

Intimate Audience

We keep our events small so we can build a lasting community for outreach and networking. After experimenting with audience size up to 650 people, we’ve found our speakers and attendees get the most out of smaller events. Only 150 seats are sold for each event, and we program a good amount of social time into the schedule.

Short & Sweet Talks

All talks are TED-style, 15 minutes or less. We don’t waste time on panels or Q&A, but all speakers are available for direct conversations in our private attendee Slack channel.

Thoughtful Sponsors

We’re picky about who we choose to partner with, and make sure they all create useful tools for support teams. We create long-lasting relationships with our sponsors so we can vouch for each and every one of them.  learn more

Say Hello

You can also reach out to us on twitter @elevatecx, or email Sarah, sh@elevatecx.co!

Read our Code of Conduct.  We take it seriously.